Multi-year Accessibility Plan (AODA)

Effective Date: 30-10-2025

Intent

This accessibility plan outlines the strategy of Community Gaming and Entertainment Group to prevent and remove barriers for people with disabilities and comply with the requirements of the Integrated Accessibility Standards regulation under the Accessibility for Ontarians with Disabilities Act, 2005.

Statement of Commitment

Community Gaming and Entertainment Group (CGEG)  is committed to providing an accessible environment for all customers, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services.

As an organization, we respect and comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and its associated regulation. We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created.

We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence.

Multi-year Accessibility Plan

 CGEG established its AODA Accessibility Policy and Plan on June 9, 1915, with revisions on December 30, 2023 and currently as of October 30, 2025. 

It is intended that the Multi-year Accessibility Plan will be updated at least once every five year.  This current plan is in effect from October 30, 2025 to October 30, 2030.  Employees are provided with required training under the Accessibility for Ontarians with Disabilities Act, 2005 and its associated regulation as soon as practicable after hiring, and generally as part of their onboarding process, and also when changes are made to the company’s accessibility policy.

If you have any questions or concerns about this plan or its initiatives, or if you want to receive a copy of the plan in a different accessible format, please contact a Facility Site Manager in person or by email ([email protected]  or [email protected],  or [email protected],  or [email protected]), or alternatively Head Office at [email protected], or by phone to Nicole Convey at 519-948-7500 x230.

Completed Initiatives

General

Over the past several years, CGEG has extensively renovated its facilities and during that process, has attempted to remove pre-existing barriers for persons with disabilities in order to make our facilities both a great place to work and visit.

Some of the initiatives include:

• Bingo cards in braille
• Electronic bingo devices that play and the player calls “bingo”
• Electronic bingo devices that play and call bingo on behalf of the customer
• Tables on the bingo floor at 3 heights to accommodate wheelchairs, and other disabilities
• Spacing around electronic gaming devices to accommodate wheelchairs
• Push button entrances
• Push button bathroom entrances /or no barrier as applicable
• 1-stall dedicated to wheelchair access per bathroom
• Sidewalks with curb ramps to accommodate wheelchairs
• Wiping stations on the gaming floor where patrons can access sanitizer by sensor (without having to push a button) and with auto paper dispenser – now available at 2 sites and on plan for the other 2 sites
• Parking lot identified and convenient spaces for disabled patrons
• Electronic soap dispensers in washrooms (in process of upgrades)
• Sliding doors in most facilities to enter and exit different areas within the facilities and to the smoking huts
• Extra wide doors at all exits for ease of wheelchair access

Training

• All staff have received AODA training.

Information and Communication

• The company websites show the AODA compliant symbol
• The company websites have AODA user enhancement
• The company websites have CGEG’s AODA policies and Multi-year Plan posted

New and Ongoing Initiatives

• Power Play in 2023 moved into a completely renovated location that includes upgraded AODA accommodations such as:
  • drop down cashier counter
  • drop down tables in the concession area
  • an oversized single washroom with emergency button to unlock and open the oversized hydraulic door
  • All hands free soap dispensers and hand air dryers throughout the facility
  • Sliding doors throughout the facility between areas (no need to press buttons to enter and exit)
  • Property is still in the final phase of renovations’ completion with a few more AODA accessibility enhancements to be completed specifically in the patio area

• Paradise in 2026 will be rebuilt and AODA accessibility considerations will be incorporated into the new building plan.

• Every year, upgrades are made to each facility and always with AODA accessibility in mind; our goal is not only to continue to  be AODA compliant, but  to provide a more welcoming and accessible environment for our patrons with disabilities.